Frequently Asked Questions

General Questions

What is Rugby Network?

Rugby Network is a platform that connects rugby players with teams. Players can find opportunities by declaring their availability, and teams can find players by posting their needs. The system helps prevent scheduling conflicts and makes the matching process easy.

Is Rugby Network free to use?

Yes, the basic features of Rugby Network are free for both players and teams.

How do I create an account?

  1. Visit the Rugby Network homepage
  2. Click Login or Get Started
  3. Complete the registration process through our secure login provider
  4. Your account is ready to use!

Can I be both a player and a team owner?

Yes! Your account can have multiple roles. You can manage your player profile and availability while also managing one or more teams.

Player Questions

How do I get matched with a team?

The matching process works like this:

  1. You add your positions (what you can play)
  2. You declare your availability (when you can play)
  3. Teams browse available players
  4. When a team finds you suitable, they create a commitment
  5. You'll see the commitment in your dashboard

What if I can play multiple positions?

Great! Add all positions you're comfortable playing. You can mark one as your primary position. Having multiple positions increases your chances of finding opportunities.

Can I cancel a commitment?

Commitments are created by team owners. If you need to cancel, contact the team directly. The team owner can cancel the commitment in the system.

What happens if I have a scheduling conflict?

The system automatically prevents scheduling conflicts. You cannot be committed to two events at the same time. If a conflict would occur, the commitment creation will fail.

How do I update my availability?

  1. Go to Availability in the navigation menu
  2. Click Add Availability for new time slots
  3. Click Edit or Delete on existing slots to modify them

Team Owner Questions

How do I find players for my team?

  1. Post a need specifying the position and time you need filled
  2. Browse available players filtered by position and availability
  3. Create a commitment with a suitable player
  4. The player will see the commitment in their dashboard

What's the difference between Events and Needs?

  • Events: Matches, training sessions, or tournaments your team is participating in
  • Needs: Specific player positions you need filled for events or general time periods

Events are optional but help provide context for your needs.

Can I have multiple team owners?

Yes, teams can have primary and secondary owners. The primary owner has full control, while secondary owners can manage events, needs, and commitments.

How do I mark a position as filled?

  1. Go to your team's Needs
  2. Find the need
  3. Click Edit
  4. Change the status to Filled
  5. Click Save

What if a player doesn't show up?

Contact the player directly. You can cancel their commitment and find a replacement player. Consider this when deciding on commitments in the future.

Technical Questions

I forgot my password

Click Login, then use the "Forgot Password" option on the login page. You'll receive instructions to reset your password.

I'm not receiving emails

  1. Check your spam/junk folder
  2. Add our email addresses to your contacts
  3. Verify your email address is correct in your profile

The page isn't loading correctly

Try these steps:

  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection

My changes aren't saving

  1. Make sure you clicked Save after making changes
  2. Check for any error messages on the page
  3. Try refreshing and making the changes again
  4. If the issue persists, contact support

Account & Security

How do I change my email address?

Email changes are handled through our secure login provider. Look for account settings after logging in.

Is my data secure?

Yes. We use industry-standard security practices:

  • Secure authentication via Zitadel
  • Encrypted data transmission (HTTPS)
  • Regular security updates

How do I delete my account?

Contact support to request account deletion. We'll process your request in accordance with our data retention policy.

Who can see my information?

  • Your profile: Visible to team owners looking for players
  • Your availability: Visible to team owners
  • Your commitments: Visible to you and the relevant team owners

Troubleshooting

"Conflict Error" when creating a commitment

This means the player already has another commitment during that time period. The system prevents double-booking to ensure reliability.

Can't see any players when browsing

  • Check your filters (try clearing them)
  • Players need to have availability added to appear in searches
  • Try broadening your search criteria

Need status not updating

  • Ensure you're the team owner
  • Refresh the page after saving
  • Try logging out and back in

Page shows "Server Error"

This is a temporary issue. Try:

  1. Refreshing the page
  2. Waiting a few minutes
  3. If it persists, contact support

Contact Support

If your question isn't answered here, contact our support team:

When contacting support, please include:

  • Your username/email
  • A description of the issue
  • Steps to reproduce the problem
  • Any error messages you see

Can't find what you're looking for? Contact support and we'll be happy to help!